Access to and use of this Website (hereinafter “Site”) and the products and services available throughout this Website (collectively referred to as the “Services”) are subject to the following terms, conditions and notes (the “Terms & Conditions”). If you do not agree to the Terms & Conditions, you should not use the Services of this Site.

Smili , which operates the online shop www.smili.com is the trading name of DESPINA IOANNIDOU , a company registered in Greece. The company’s address is Agiou Alexandrou 11,Palaio Faliro, Greece. Our VAT number is 079304620 (Tax office of Palaio Faliro). You can contact Smili at +30 2109846586 and info@smilijewellery.com.

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by Smili. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

We may modify the Terms & Conditions from time to time. Please read the terms and check back often. If you do not agree to any change to the terms, then you should stop using the site. Any changes made after you have placed an order will not affect that order, unless we are obliged to make the change by law.

Please note that this site is provided solely for your personal use. You are not allowed to use this site for any commercial purpose.

You will be personally responsible for your use of this site and for all your activities on this site. If you violate the terms, your access to this site on a temporary or permanent basis may be denied at Smili’s discretion. Use of the site only by persons over 18 years of age or minors with the consent of parents/ guardians .

Intellectual Property 

The intellectual content of the site Smili, including images, photographs, texts, and logos, and all the services contained on this site is the intellectual property of Smili and protected by legislation such as copyright, designs, and trademark legislation and under international treaty provisions and national laws worldwide, without prejudice to any rights not expressly granted here. Any wholly or partial sale, copy, modification, reproduction, republication, or redistribution of the above in any way for public or commercial use is prohibited. Only the download of a computer copy or the print of one copy of the material made available via the site Smili for non-commercial, educational, private, or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™, are preserved intact and are not modified, deleted or changed.

Disclaimer

The site Smili is not responsible for any damage suffered by the user/visitor of the site, services, options, and contents of this site which she/he uses on their initiative and with knowledge of the terms of the present webpage. It also does not guarantee that any related website or servers through which any relevant service is made available to the user/visitor do not contain “viruses” or other malicious software or other harmful components. In any case, we recommend that all users check that they have installed and upgraded protection software.

Privacy

Our company, while respecting the importance of the proper collection, retention, processing and storage of the personal data of its customers as well as visitors/users of the e-shop, expressly states that it respects all safeguards for the safe management and protection of individuals with regard to the processing of personal data, in compliance with those laid down in European Regulation No 2016/679, as incorporated into our national law and is in force today. Our company is committed to keeping your personal data safe and protected. To make use of them only when necessary and solely for your best service, not to transmit them in any way and for any reason to third parties and to keep them stored for as long as necessary for any dispute resolution or to prevent and deal with criminal offences always in compliance with the requirements arising from the law.

Orders

All orders are subject to acceptance and availability, which means that items in your shopping bag are not reserved and are available to other customers until the completion of your purchase.

You can complete your order in your Basket page. You can there make any changes you wish, such us removing any of the products or manipulating the quantity with the arrow buttons. Changes take effect after you press the Refresh button. To calculate the final amount of your order, select the delivery method of your preference. When you are confident with your choices, the specifications and the quantities of the products added to the basket, you can “Proceed to payment”. At the next step, it is necessary to fill out your Billing address and the Shipping address, only if different. This step is mandatory even if you choose to pick up your order from our store.

You can choose between the following delivery options:

• Store pick-up at 11 Agiou  Alexandrou St, Mon-Wed- Sat 10:00-15:00, Tu- Thu- Fr 10:00-21:00.
• Courier service with an extra 3,50€ charge and estimated delivery between 1 to 3 business days. Free delivery, available on orders over 50 € and estimated delivery between 1 to 3 business days.

Payment methods as follows:

• Payment at the store, only available on store pick-ups. Your order will be reserved for you at the store for a period of 10 days, otherwise it gets cancelled.
• Credit/ debit/ prepaid card via National Bank’s e-commerce service.

IBAN: GR9301101750000017540664137 

BANK ACCOUNT:  17540664137 

• PayPal (you will be transferred to the secure PayPal environment)

If you have selected “Send by Courier” you are given the following features:

• CREDIT/DEBIT CARD (you will be transferred to the secure environment of the NATIONAL BANK e-comerce page

• Pay on delivery (in this option there is a charge of 2.50€ extra).

• PayPal (you will be transferred to the secure environment of PayPal)

Upon completion of your purchase, you will receive an informational e-mail stating the details of your order.

We reserve the right to cancel your order if one of the following occurs:

• Your payment is not authorized.
• There is no delivery service available in your location.
• You don’t agree to the Terms & Conditions of our site.
• One or more of the ordered items was listed at an incorrect price due to a typographical error.
• If you wish to cancel your order, please inform us within 1 hour from the completion of your order. You will be notified on when you will be reimbursed if you have already made the payment.
• If you choose the store pick-up, you are obligated to collect your order within 10 days of the placing. If you fail to do so more than 2 times, we have the right to refuse to accept any orders from you in the future. This also applies to Cash On Delivery orders, if you refuse to accept your order more than twice.

All credit/debit/prepaid card payment transactions are performed through National Bank’s e-commerce electronic payment service. Company reserves the right to adjust prices without further notice.

• All prices are 24% VAT inclusive.

Shipping

GREECE ORDERS

All Greece orders ship with SPEEDEX courier service. Orders that ship within the Attica county have an estimated delivery period of 1-3 business days. For all other destinations outside Attica the estimated delivery period is 1-4 business days. Delivery cost comes to a standard amount of 3,50€ on orders within Attica. If you wish to pay by Cash On Delivery, there is an extra charge of 2,50€ on orders up to 50,00 €. You can also collect your order from our store at Agiou Alexandrou 11,Palaio Faliro, Greece free of delivery costs. Delivery is also free on orders over 50,00 €. Shipments to foreign countries are made via DHL or Hellenic Post and the charge varies by country. Delivery time varies depending on destination. In foreign countries the purchase service with cash on delivery does not apply.

* Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.

For shipments within Greece the company cooperates with Speedex. For shipments to foreign countries, customer service is done through DHL and Hellenic Post.

Right of withdrawal and Change Policy

Right Of Withdrawal

You are entitled to withdraw from purchase within 14 days (from receipt) without giving any explanation. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract with a clear declaration before the expiry of the above 14-day period. The customer must return the product to the excellent condition that received it. The basic condition for withdrawal is that the returned product has not been used, is in excellent condition, just as before its sale, in its complete original packaging (box, etc.) which should not have damage/damage, and with all the contents of the original packaging. In order to accept the return of the product, the original purchase document (retail receipt, invoice) must be shown by the person who originally purchased the product.

You will be reimbursed with the full amount of your order excluding the delivery expenses. Any additional charges, such as Cash On Delivery charge, are not refundable. The money will be refunded in the same way as it was received buy us in the initial payment within 14 days from the day we received your return.

Exchange

The company allows you to exchange a product with another within 30 days of its receipt. The customer must return the product to the excellent condition that received it. The basic condition for the change is that the returned product has not been used, is in excellent condition, just as before its sale, in its complete original packaging (box, etc.) which should not have damage/damage and with all the contents of the original packaging.

Applicable law – Jurisdiction

The terms of use of our site together with the other policies and procedures for the payment of products through our site are governed and interpreted by the applicable legislation regarding e-commerce and distance selling, in accordance with international European and domestic Greek law and in particular with the provisions of Law 2251/1994 for the protection of the consumer, Having regard to European Directive 2011/83/EU on consumer rights incorporated into Greek legislation by Joint Ministerial Decision 70330/2015 , law 2472/1997 on the protection of individuals and personal data, as well as Directive 2002/58/EC of the European Parliament and of the Council on the processing of personal data and the protection of privacy in the field of electronic communications , as amended by 2009/136/EC.